QGN Online will make the best effort to ship items in a timely manner. We cannot guarantee any shipping time-frames, and external forces can cause delays in shipping. We do our best to make the processing time for orders can take 24 to 48 hours (1 to 2 Business Days). Once a package has shipped or been released, we will take NO responsibility in the carrier shipping time-frame. And we will take NO responsibility for items lost in transit, sent to the wrong address, nor international fees charged by your country or any involved third parties, nor responsibility for the tax or duty fee to your local regulations, laws, rules, or codes.
Shipping Carriers Information
| NAME | SERVICE TYPE | SERVICE AREA | MIN ORDER AMOUNT | PROCESSING TIME AFTER ORDER & PAYMENT RECEIVED | APPROX TRANSIT TIME |
|---|---|---|---|---|---|
| Pickup | Warehouse Pickup | CA, AZ | None | 24-48 Hours | – |
| Dispatch | Same Day Before 2 pm / Next Day After 2 pm PST | CA Warehouse | None | Same Day / Next Day | Same Day / Next Day |
| Local Delivery | Hand Deliver | 50 Miles Radius of the Warehouse | $1,000 | 24-48 Hours | 1-3 Business Days |
| USPS | Ground | US 48, Hawaii, Alaska, Guam, PR | None | 24-48 Hours | 3-10 Business Days |
| Freight (LTL) | Ground | US 48 | $5,000 | 24-48 Hours | 3-7 Business Days |
| Freight (LTL) | Ground | Hawaii | $2,500 | 24-48 Hours | 10-20 Business Days |
| International | N/A | – | – | – | – |
Shipping Times, Days, Hours, Locations, & Contact Details
| Shipping Days & Hours: | Mon- Friday 10am – 5pm |
|---|---|
| Holidays: No Shipping on These Days | Christmas, Thanksgiving, New Year, Independence Day, Memorial Day, Labor Day, Lunar New Year |
| Orders placed on the weekend: | To be processed & shipped following Mon / Tuesday |
| Shipping Charges: | To be Calculated at checkout depending on Items, location, Weight, etc |
| Shipping to P.O Box / Apo / FPO / DPO | Not Available. We Only ship to Verified Commercial Addresses. |
| Shipping to Residential Address: | Not Available. We Only ship to Verified Commercial Addresses. |
| Saturday Delivery | Only Available if the Delivery provider is operational on Saturday, Cannot be requested. |
| When to Contact: | 7 Business days from the shipping date package still has not arrived or the order has not shipped within 72hours |